I’m also your contact window, you also CC. to me any concerns or claims. Helen is my boss, she is the escalate channel. Anything is urgent, or something we can’t handle it very well. You can contact with her right away.的翻译：什么意思？中文翻译英文，英文翻译中文，怎么说？

我也也是您的联络窗口，您CC。对我任何关心或要求。 Helen是我的上司，她是升级渠道。任何是迫切的，或者某事我们不可能很好处理它。您能与她立即接触。